How we handle your information

This policy explains what information Upwork Alerts collects, how it is used, when it may be shared, and the choices you have over your data.

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At a glance

Last updated April 2, 2026

Covers account data, alert preferences, billing details, and usage information.
Explains how data is used to run alerts, notifications, billing, and support.
Describes your choices around access, updates, retention, and communications.

Terms Privacy Refunds

1. Information we collect

We collect information you provide directly, information created while you use the service, and limited technical information needed to operate the product securely.

Account details such as your name, email address, and login credentials.
Alert settings, keywords, filters, destinations, and notification preferences.
Subscription and billing details, including payment status and transaction metadata supplied by our payment processor.
Device, browser, IP, and product usage information used for security, diagnostics, and analytics.

2. How we use information

We use personal information to provide the service, improve reliability, communicate with users, prevent misuse, and meet legal or operational obligations.

Create and manage your account.
Send job alerts and product-related notifications.
Process subscriptions, invoices, and payment-related support.
Monitor performance, troubleshoot issues, and protect the service.
Comply with legal obligations and enforce our terms.

3. How information may be shared

We do not sell your personal information. We may share data only when reasonably necessary to run the service or comply with the law.

With infrastructure, authentication, analytics, communications, or billing providers that help us operate the product.
With notification channels or integrations you choose to connect, such as email or messaging providers.
If required by law, regulation, legal process, or a valid government request.
As part of a merger, acquisition, financing, or sale of some or all of our business assets, subject to appropriate safeguards.

4. Data retention

We keep information for as long as needed to provide the service, maintain business records, resolve disputes, and comply with legal obligations.

We may delete or anonymize information when it is no longer needed for these purposes.

5. Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

No system can be guaranteed perfectly secure, so you should also use a strong password and protect access to your own devices and accounts.

6. Your choices and rights

Depending on your location, you may have rights to access, update, delete, or object to certain uses of your personal information.

You can review or update certain account details from within the product when those controls are available.
You can cancel paid subscriptions before renewal to stop future charges.
You can unsubscribe from non-essential emails using the link in the message when available.
You can contact us with requests related to access, correction, or deletion.

7. Children's privacy

Upwork Alerts is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law to use the service independently.

8. Policy updates

We may update this Privacy Policy from time to time to reflect changes to the service, our practices, or legal requirements.

When updates are material, we may provide additional notice through the product or by email.

9. Contact

If you have questions about this page, please contact us using the support details provided in the product, on our website, or in your billing receipt.